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Return & Refund

At Dainty and Bold, your satisfaction when receiving your gems is of utmost importance to us therefore we take necessary steps in meticulously packaging and diligently checking each item before shipping them to you.

RETURN POLICY

Please contact us at hello@daintyandbold.com with details of your order including the invoice number and the reason you believe the item is eligible for return. We urge for you to contact us within 48 hours of receiving your pieces, so we can resolve any issues together most effectively.

 To be eligible for a return or an exchange, the pieces you are returning must be:

  • Sent back to us within 7 days from original receipt of goods;
  • Unworn, undamaged and unmarked;
  • In their original condition; and
  • In the original packaging or box with proof of purchase/order information.

Failure to meet with these conditions could result in an exchange or refund being denied. You must have a return authorisation number emailed to you to qualify. 

Please note that earrings cannot be returned due to Australian health and hygiene standards if their sealed packaging has been opened.

REFUND POLICY

In the unlikely event that a faulty piece has been sent to you, Dainty and Bold will refund a faulty/defect piece if a production error was found within 14 days from original receipt of goods. We may request photos of the fault claim prior to approving the return for assessment.

If the piece is found to be faulty, you will receive a full refund for the value of the piece (unfortunately the delivery fees cannot be refunded).

If the piece is found not to be eligible for a return or refund, we will contact you and return those pieces to you at your cost. These items will incur a postage charge - $10 for Australian returns and $20 for International returns.

CANCELLATIONS

Unfortunately, we cannot accept cancellations due to the order processing system of our website. Please make sure you select your products carefully; alternatively, email us for more details on the pieces you are eyeing on to ensure ease of mind while shopping!



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